March 13th & 14th: Due to chemicals and air quality issues, the Aquatics Center will be closed on Monday, March 13th, and Tuesday, March
All classes, swim lessons, and other aquatics activities are canceled.
Over the weekend, we continued to treat and monitor the phosphate and chemical levels in the pools. Unfortunately, they have not yet reached a safe range to enable us to
reopen the Aquatics Center. We will do another treatment tomorrow and continue to monitor the situation. Our staff are well-trained and knowledgeable in pool mechanics, and
are working hard to fix this frustrating issue.
March 11th & 12th: Due to chemicals and air quality issues, the Aquatics Center will be closed on Saturday, March 11th, and Sunday,
All classes, swim lesson, and swim team are canceled.
We wanted to provide you with a full update of what is going on to be as transparent as possible. Please read below:
- HVAC System - We have replaced a faulty air sensor and our HVAC system is functioning as expected, however due to the chemical issues in the water, the air
quality is still not at ideal levels. This is a huge win and step in the right direction for the Aquatics Center to reopen soon.
- Chemical Levels - We are currently treating the level of phosphates in the water. Once the phosphates are removed, we can do a
de-chlorination shock to the pools and begin adding chlorine slowly back into the water. Once levels are back to the required range, we will open the Aquatics Center. We
sincerely apologize for not being able to give a definitive time on the closures; however, chemicals have to be added slowly and are required to sit for 24 hours before taking
a proper reading. Our maintenance team will be here throughout the weekend to treat the water and test levels.
- Hot Tub - We received a boiler this week that was damaged in transit. A plumber determined that the damaged boiler cannot be repaired and we'll need a new
boiler. We are told the boiler will take no more than 6 weeks to arrive. If anything changes, we will keep you updated. There is a huge shortage nationwide for parts of this
nature which is why delivery times are weeks out.
- Family Fun Pool Sprays/Slide - Two parts are needed to fix this feature: a motor and an impeller. We have received the motor, but are waiting on the
impeller to complete the installation. We expect to receive this part in the next two weeks. Once we receive and install, we will let you know.
- Sauna - We have a NEW sauna renovation coming this week! All the wood is being replaced and the entire sauna refreshed. This will be
happening on Tuesday, Wednesday, and Thursday this coming week. We are very excited about this refreshment and the value it will add to our Aquatics Center!
Our desire is to be transparent with you about what is happening in our Aquatics Center. As our building ages, we have experienced several equipment failures that are
impossible to predict. Our maintenance team has been working extra hours over the last week to fix this issue.
Please continue to be kind to all staff as these issues are not anyone's fault and we are doing the absolute best we can.
Thank you for your grace and patience. We are just as frustrated as you are and desire to resolve this issue as quickly as possible.
March 9th & 10th: Due to chemicals not being at ideal levels, the Aquatics Center will be closed on Thursday March 9th and Friday March
All classes swim lessons, and swim team are canceled.
We have been working tirelessly to fix the current chemical levels in the Aquatics Center. Our maintenance team and HVAC service provider are monitoring the situation after
the install of a new indoor air sensor. In addition, we are continuing to work to level out the chemical levels due to the HVAC issues we experienced this week.
You will receive further communication from us on Friday in regard to the progress we've made over the next several days.
We know that this situation is frustrating and puts a pause on you and your families use of the Aquatics Center and related activities. We are equally as frustrated and have had
staff working hard to resolve this issue as quickly as possible. We can't thank you enough for your patience.